Business Phone Call | Bahasa Inggris Bisnis

Business Phone Call Conversation

·        Directly connected to people intended

A : “Good morning, Can I help you?”

B : “Good morning, May I speak with Lisa Greene?”

A : “This is Lisa Greene.”

B : “Hi Lisa, this is Peter Jackson returning your call.”

A : “Hi Peter! I was wondering if we could set up a meeting to discuss some of our new products.”

B : “Good idea. Let me check my calendar. Are you free next Tuesday?”

A : “Actually, I’d prefer Wednesday, if that’s all right with you. We’re expecting a visit from some clients on Tuesday.”

B : “No problem. I’m busy in the morning, but how about after lunch?

A : “That works for me!”

B : “Great! I’ll see you next Wednesday afternoon, then.”

A : “OK. Thanks for calling, Peter. Bye.”

·        Making a business appointment

Michelle   : Hello, Mr Hibberd’s office!

Peter         :Hello, can I speak to Brian Hibberd, please?

Michelle :I’m afraid he’s in a meeting until lunchtime. Can I take a message?

Peter         :Well, I’d like to arrange an appointment to see him, please.   It’s Peter Jefferson here.

Michelle :Could you hold on for a minute, Mr Jefferson. I’ll just look in the diary. So when’s convenient for you?

Peter         : Some time next week if possible. I gather he’s away the following week.

Michelle   : Yes, that’s right, he’s on holiday for a fortnight.

Peter         : Well, I need to see him before he goes away. So would next Wednesday be okay?

Michelle   : Wednesday . let me see . he's out of the office all morning. But he's free in the afternoon, after about three.

Peter         : Three o'clock is difficult. But I could make it after four.

Michelle   : So shall we say 4.15 next Wednesday, in Mr Hibberd's office?

Peter         : Yes, that sounds fine. Thanks very much.

Michelle   : Okay, then. Bye.

·        Cancel to schedule a business appointment

A : Good Afternoon, XYZ Company, can I help you?

B : Yes, I would like to speak to Joseph, please.

A : Excuse me, who is calling?

B : This is Lisa.

A : I’m sorry Mrs. Lisa, Mr. Joseph is out of the office. Would you like to live a message?

B : I made an appointment with Mr. Joseph, but I have to change it.

A : When you made your appointment, what day did you choose?

B :  My appointment was on Wednesday.

A : At what time was that appointment?

B : It was for 4:00 in the afternoon.

A : I can see the appointment that you had. What day do you need to change to?

B : I want to change to next Tuesday.

A : What time would you prefer?

B : I would prefer three o'clock in the afternoon.

A : I will put you down for that time. Thank you for calling to reschedule.

Appointment Example

Ariana

NYC, USA 1234

November 10, 2016

Dear Ariana,

We are pleased to inform you that you have been selected for the position of investment manager at ABC Investment! We had many qualified candidates, but you seemed to be the best fit for our growing organization.

Your job appointment will begin on Monday, 28 November at 8am. You will receive the salary of $30,000 per annum, along with any possible bonuses. You wil be given one month of paid leave per year, and will have the use of company car.

We look forward to hearing back from you to accept this position.

Sincerely,

ABC Investment